Customer Service

Customer Service (SAC)

The SAC is a service channel created exclusively for complaints, cancellations, requests for boletos, statements, contract information, suggestions and questions.

Banco XCMG’s pillar is to guarantee the quality and agility of the services it provides, seeking continuous improvements to better serve you.

We will seek immediate solutions, but please note that our response may take up to 5 working days.

Customer Service (SAC)

    Quick Links

    Our Locations

    HeadQuarter:
    Rodovia Fernão Dias – BR 381 – KM 854/855
    Pouso Alegre – MG – CEP 37.556-830 – Brasil
    Tel: (35) 3112-1900

    UAD
    Rua Pamplona, 518, 4º andar,
    Jardim Paulista, São Paulo, SP, CEP 01405-000 – Brasil
    Tel: (35) 3112-1900

    SAC: 0800-940-5722
    OMBUDSMAN: 0800-940-5723

    Working Hours

    Monday through Friday: from 08:00 to 17:30

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